Shipping Policy
Shipping Information
Free shipping zones
We offer free standard shipping to the following countries:
- 🇺🇸 United States
- 🇬🇧 United Kingdom
- 🇨🇦 Canada
- 🇦🇺 Australia
Delivery times
| Destination | Estimated delivery | Cost |
|---|---|---|
| United States | 7–12 business days | Free |
| United Kingdom | 8–14 business days | Free |
| Canada | 8–15 business days | Free |
| Australia | 10–15 business days | Free |
| Europe (other) | 10–18 business days | Calculated at checkout |
| Rest of World | 12–20 business days | Calculated at checkout |
Order processing
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.
Tracking your order
Every order includes a tracking number sent via email. You can also check your delivery status on our Track Order page at any time.
Customs & duties
For international orders outside free shipping zones, customs duties and import taxes may apply upon delivery. These fees are the responsibility of the buyer and vary by country. We recommend checking your local customs office for details.
Questions about your shipment?
Contact us at kibolu@hotmail.com — we'll help you track down your order within 24 hours.